Survey reveals warranty is a vital factor for installers

  Posted by: electime      5th February 2018

Results from a survey by electric water heating specialist, Redring, has shown that the length of warranty on a product plays a key part in purchasing decisions for the majority of installers.

86 per cent of those surveyed are influenced by the terms of a warranty when buying an electric shower, with 84 per cent admitting that the longer the warranty, the more confidence they have in the product. 70 per cent of installers were in agreement that ‘the longer the warranty, the better the buy.’

These findings were supported by a customer poll, which further emphasised the need for a warranty.

There is an indication that the importance of a good warranty is as important to the end user as it is to the installer fitting it and it was highlighted in both surveys; three-quarters of installers said they had repaired a product under warranty, while 55 per cent of consumers said they had a product repaired under this form of guarantee.

In order to offer an extended warranty, a manufacturer must have complete confidence in both the product and the quality it will deliver.

With this in mind, Redring has set a benchmark for the electric shower market, offering its customers an industry leading three-year extended warranty package for its new Bright and Glow showers.

Lee Stones, senior product marketing manager for Redring, said: “Introducing an extended warranty on our new shower models, Bright and Glow, demonstrates our complete confidence in both the quality product and performance.”

The Bright and Glow showers both boast a SmartFit™ design, including twin terminal blocks, six cable entry points and eight water entry points. This means the showers are quick and easy to retrofit, saving installers valuable time.

For further information on the new Pure, Bright and Glow electric showers, plus the full range of Redring products, visit www.redring.co.uk. Alternatively, call 0344 879 3588 or tweet @RedringUK.