Congratulations to Justin Bucknell Electrical – February 2018 Which? Trusted trader of the month
Posted by: electime 2nd February 2018
Bicester-based Justin Bucknell Electrical has been named February 2018 Which? Trusted Trader of the month.
Justin Bucknell, the man behind the business which trades in the Oxford and Bicester area, said much of his success is to simply ‘getting the basics right’. Customer service is at the heart of how the Justin Bucknell Electrical team works. Providing a high level of service and communicating well with customers leads to positive reviews, happy customers and repeat work.
Justin first set up in business 12 years ago, following his apprenticeship in the electrical industry. He learned about customer expectations from experience. Over time he put processes in place that meant he could respond quickly to customer enquiries and provide a reliable service.
Organising his work stream paid dividends, and Justin was able to steadily grow the business as a result. The company joined Which? Trusted Traders in 2016, and soon impressed with its all-round engagement with the scheme – so much so that Justin Bucknell Electrical won Trader of the month in July 2016 and was shortlisted for Trader of the Year in 2017.
Justin told Which?: “The business has really taken off and our reputation is growing. Enquiries have increased threefold from this time last year. We’ve grown to six members of staff in total. I’m currently recruiting another member of staff, and I’ve got another apprentice starting in June.”
He said: ‘We reply to enquiries straight away, we quote as soon as possible, turn up when we say we will, communicate if there are any issues, the guys are well presented and we treat customers’ properties with respect.’ It all sounds straightforward enough, but, as Justin says, there are lots of customers who are astonished to find a business that operates so effectively, having been let down in the past.
The customer-service culture runs right through the company. “As staff come in, it can be a culture change for them,’ Justin told Which? “They need to understand how we work, and that communication and service are critical for our customers.”
Which? stated that additional reasons for the win included the recognition and respect of the Which? brand and logo plus the effort the team puts into the business website and social media.
Justin Bucknell Electrical is one of the most consistent contributors to the Which? Trusted Traders online and social media content – continually showing its engagement with the scheme and upholding its customer-service values.
The final reason Justin Bucknell Electrical took the award this month was thanks to setting up Super Spark Heroes. This charitable initiative aims to support people, charities and community causes in the Bicester area that need electrical help but struggle to pay for it. Its first project replaced lights in a local dance studio.
