THIS is the future of heat pump installation

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  Posted by: electime      27th September 2022

BEIS awards grant funding to Thormer Solutions to develop revolutionary new heat pump app for installers and their customers.

Total Heat Pump Installation Solution (THIS) is an exciting new software package and supporting app set to revolutionise the heat pump sector.

Part funded by the department for Business, Energy & Industrial Strategy’s (BEIS) Heat Pump Ready Programme, under Stream 2, THIS will make heat pump installation a simpler and easier to understand process – for both installers and their customers. The Heat Pump Ready (HPR) Programme forms part of BEIS’s £1 billion Net Zero Innovation Portfolio (NZIP), which aims to accelerate the commercialisation of innovative clean energy technologies and processes through the 2020s and 2030s.

Currently in the early stages of development, THIS is the brainchild of Thormer Solutions which was formed by Griff Thomas, MD for the UK’s premiere renewables training provider, GTEC, and expert in software design for the heating industry, Paul Harmer from Inventive Software. Paul is also CIPHE’s Lead Technical Consultant.

For heating engineers, THIS will make heat pump surveying, specification, installation and commissioning far easier. For consumers, THIS will enhance their experience of the process; from choosing an installer and visualising what the system may look like, to ongoing operational satisfaction.

Griff, who undertakes renewable technology site visits for a number of governmental and non-governmental schemes, said: “The heat pump sector is growing rapidly but still relatively new. In my capacity inspecting installations, I see a lot of issues that could be avoided if installers had better access to calculation tools and design support software – easy drawing to design functionality, for example.

“THIS aims to simplify the process of heat pump specification, installation and commissioning; everything is available through one app, including automated design tools. End-users will have access to the very latest web technologies, such as AR, so they can get a better understanding of the look and feel of their finished system. All paperwork will be stored in one place, reducing installer admin and providing peace of mind for their customers.”

Offering a host of benefits for every part of the supply chain, Thormer is currently looking for industry representatives and stake holders from across the breadth of the building services engineering and related sectors to help shape the development of the project – from heating engineers through to manufacturers, trade associations, scheme owners and DNOs.

Stakeholders who could benefit from the potential of THIS will be given the opportunity to put forward ideas to tailor the app to suit business needs. Heat pump manufacturers, for example, could adapt the software to the specifics of their technologies.

Overall, THIS will improve the quality of heat pump installations, enhancing customer satisfaction and supporting the take-up of this important renewable technology.

The first demos of THIS are scheduled for usability testing by Easter 2023. In the meantime, Thormer is looking to establish its stakeholder group and gain insight from the BSE sector. To register your interest as an industry representative or stakeholder, please email

What is THIS?

THIS is an all-encompassing integrated software package, supported by a user-friendly app which is being developed to streamline the heat pump installation process for installers and their customers.

For heat pump installers and specifiers THIS will:

·         Provide a one-stop for the survey, design (automated, with the option of manual amendments), installation and commissioning of heat pump systems.

·         Providing a state-of-the-art solution for measuring a building rapidly reducing survey time.

·         Utilise the latest technologies, such as 2d/3d modelling and AR/VR to create a fully interactive and intuitive system design.

·         Provide Interactive layout diagrams and annotated component locations for ease of installation.

·         Include all relevant technical information.

·         Remove the hassle out of multiple lots of paperwork whilst enhancing consumer protection.

For consumers THIS will:

· De-mystify the process of choosing a heat pump using AR/VR to demonstrate how the system will look and feel once installed.

· Link end-users with a network of heat pump installers.

· Be one point of contact – for installers, energy providers and general information, including approved green finance products and grants.

· Provide a fully traceable journey of their heat pump; from initial guidance to installation and commissioning.

· Provide a secure location for all related paperwork, such as warranties and service history.

· Suggest and allow access to the best energy tariffs.

Who are Thormer Solutions?

Thormer Solutions Ltd. was formed by industry experts – Griff Thomas, MD for the UK’s premiere renewables training provider, GTEC, and expert in software design for the heating industry, Paul Harmer from Inventive Software Ltd.

Griff has been in the industry for over 15 years and has overseen the development of most of the national renewable technology standards. He has spearheaded a number of government-backed industry initiatives, such as the Renewable Heat Installer Training & Support Scheme (RHITTS) and undertakes renewable technology site visits for a number of governmental and non-governmental schemes. GTEC trains heat pump and other renewable installers at locations throughout the UK.

Paul has successfully delivered many innovation projects in the heating industry, including the development of various patented products and design software solutions to support the decarbonisation of heat. He is a Chartered Engineer and ex-heating installer who has been involved in a variety of areas in the sector; installation, design, manufacturing and most recently as the CIPHE Lead Technical Consultant.

About BEIS 

Department for Business, Energy & Industrial Strategy

This funding has been made available from the government’s £1 billion Net Zero Innovation Portfolio (NZIP) which provides funding for low-carbon technologies and systems. Decreasing the costs of decarbonisation, the NZIP will help enable the UK to end its contribution to climate change.

Business and Energy Minister Lord Callanan said: “In light of rising global gas and oil prices, getting low-carbon heating technology into homes is a priority for this government as it will help households ditch the costly fossil fuels that are driving up bills.

“Heat pumps are a proven, reliable technology that uses cheaper renewable energy produced in the UK. We are already bringing costs down through the Boiler Upgrade Scheme and slashing VAT to zero, but by finding innovative ways to make them even cheaper and easier to install, we will help more homes see the benefits even quicker.”

About the Heat Pump ready programme 

Funded through the NZIP, the Heat Pump Ready Programme supports the development of innovative solutions across the heat pump sector. Heat pumps are a key solution for decarbonising homes and will be critical for meeting the UK’s commitment to achieve Net Zero by 2050.

Heat Pump Ready is being delivered in 3 Streams:

· Stream 1: To design and demonstrate innovative, optimised solutions and methodologies which deliver more cost-effective and high-density deployment of domestic heat pumps.

· Stream 2: To support the development of tools, technology and processes to overcome specific barriers to domestic heat pump deployment in the UK.

· Stream 3: To facilitate learning and collaboration within and outside the programme, undertaking research and evaluation activities, and disseminating knowledge, evidence, and lessons to key heat pump stakeholders.

More information on the Heat Pump Ready Programme can be found here: