HOUSEHOLD EMERGENCY…WHO YOU GONNA CALL? SPETZ-BUSTERS
Posted by: electime 30th June 2021
A revolutionary smartphone app, matching people in a fix with the best available tradesperson, is taking off in the UK. With its ‘one-stop shop’ help literally at consumers’ fingertips, Spetz believes it can become the go-to service for anyone panicked by household flooding or electricity failure, locked out of their home or car, or even looking for a web designer.
Spetz founder and CEO Yossi Nevo says: “Urgent needs come in all forms and it’s unlikely that any household has tried and trusted tradespeople to match every possibility – but we do.
“Using our advanced technology, the Spetz app, connects them with a suitable ‘rescue service’ in as little as 30 seconds and that rapid reassurance is completely free – it’s the tradespeople who pay for these job leads.
“Those start at around £6 a time, but the tradesperson can then go on to make serious money from our automated system funneling the best and most appropriate work their way.”
Spetz’s founder is a serial entrepreneur, who has set up many innovative businesses harnessing old and new technology. But he firmly believes that Spetz will be his biggest success yet.
For a start, Nevo and his team know it works. Spetz is now three years old and has proved a winner with customers and tradespeople alike in countries as diverse as Israel and Australia. Now it’s beginning a full UK rollout after a ‘soft’ launch.
Even as he continues to grow the business in the UK, Nevo is already looking further afield to conquer the rest of Europe and ultimately to get a foothold into the biggest market of them all, the US.
Underlining his plans for the expansion of Spetz, Nevo says the company will launch an Initial Public Offering (IPO) to help raise capital for their expansion plans.
He explains how it all started: “The app was based on my 20 years’ experience in dealing with tradespeople and then harnessing that with the latest tech. The app is highly advanced, continually learning, and can be easily scaled as we expand into the UK market.”
Apart from obvious ‘Mr Fixits’ like electricians, plumbers, locksmiths and jobbing builders, Spetz tradespeople cover more than 400 different services. “We’ve got everything that anyone might need for any day-to-day eventualities,” says Nevo.
“Using machine learning and artificial intelligence (AI) Spetz identifies the user’s location, matches them with the top-rated available service provider in their area, puts them in touch immediately and supplies each with the other’s details.”
Ofir Friedman, company vice-president, says: “Previously, anyone hunting an urgent service typically faced having to provide too much information, some of which was quite challenging, but Spetz cuts through all that detail to ensure that help is on its way fast.
“There is no online form filling, no directory scrolling or navigating quotes. We simply match the customer with the best tradesperson by availability, service and location. Instead of just information, Spetz provides an actual solution.”
The householder’s simple steps to ‘Spetzing It’ are:
- download the free app
- enter your name, number and location
- select the service needed – customers can even upload images of the problem or requirement
Friedman adds: “The app then automatically follows up with the customer to ensure that they received the service they needed or offers more options if not.
“Customers are also prompted afterwards to rate their service provider, which enables the best performers to be rewarded with more matches and custom.
“Similarly, those tradespeople delivering a poor service find the app’s AI reducing or even stopping their leads, a real motivation for them to do their utmost for every customer and climb the ladder of excellence, thereby bringing in even more business.”
Izzy Schulman, director of All Services 4U, providing electricians, heating engineers, locksmiths and plumbers in central and greater London, has given his full backing to Spetz.
The firm, which has 50 tradespeople on its books, was the first UK company to sign up with Spetz:
“Spetz matches customers with the right tradespeople quickly and efficiently,” says Schulman. “We aim to take the problem out of the situation and Spetz, with its easy-to-use app, rewards good service and competitive pricing so that the consumer has peace of mind.”
Ryan Tottle, MD of Southern Drainage and Water, has also praised Spetz since his firm of 50 tradespeople including plumbers, drainage engineers and septic tank specialists, signed up eight months ago.
“It is a very quick service – exactly what’s needed in an emergency,” he explains. “It is all important that when a customer has a problem, we as specialists respond as fast as we can.”
Tottle, whose Bournemouth-based company covers the whole of the south of England including London as well as the Midlands, adds: “If a customer has an emergency, they can call for help and within seconds they will get a response. They can be put at ease and a call out organised effectively and at a competitive price.”
As Nevo says: “We believe that finding a service provider will never be the same again. From now on people will just ‘Spetz it’ in order to get the top matched solution in a few seconds. It couldn’t be easier.”
