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  Posted by: electime      17th August 2023

An East Anglian based electrical retailer is reaping the rewards of a two year programme designed to increase staff retention by greatly improving the benefits it offers.

Over 600 employees at Hughes Electrical now enjoy a wide range of perks which include; health insurance, cycle to work scheme, gym discounts, two days paid leave to support a good cause, personal development opportunities, energy crisis payment, staff discount, death in benefit scheme, long service awards, enhanced maternity, and paternity arrangements; a £250 junior ISA for new babies and £500 contribution to a wedding or civil partnership. The company also conducts a six-monthly staff satisfaction survey.

The latest part of this initiative has seen Hughes spend over £250,000 on two brand new holiday lodges at Kelling Heath in North Norfolk and at the Wild Duck Holiday Park near Great Yarmouth where staff can enjoy completely free holiday accommodation!

Explained Hughes Electrical managing director, Mark Wardell, “Retaining and motivating quality staff to deliver outstanding levels of customer service is the key to success for our business. While Hughes offered staff benefits for many years, we took the decision to greatly enhance these as we emerged from the pandemic.

“We wanted to add increased value to being a Hughes employee, by making people feel valued and that they work for a great company offering the ideal place to build a career.”

Last year the company gave employees a £500 energy crisis payment; while this year there will be a £250 payment in October. It also believes in acting on what employees say in the six-monthly survey.

“Feedback from the survey led to the introduction of the two days paid leave to support local causes,” said Mark Wardell. “Also, better training opportunities – delivered both internally and through our partnership with West Suffolk College.

“As well as improved communications across the business with every member of staff having their own email, while we have also launched a staff portal.”

Following the sale of an existing property Hughes reinvested the money in the two holiday lodges to benefit hundreds of employees.

Now any member of staff, except senior management, can apply via the staff portal to have a week’s holiday in one of the lodges which are both fitted out to a very high standard.

One employee that has recently benefitted is Adam Callingham, who works in Hughes Warehouse at Thetford who enjoyed a week’s break at Kelling Heath with his family.

He said, “The holiday and location were fabulous, right on the North Norfolk Coast. The fact this is a company perk is just amazing – we took advantage of everything on offer – swimming pool, gym, activities, scrabble, even late evening bike rides, it was just perfect, a true family treat.”

Added Mark Wardell, “We see the introduction of the lodges as the icing on the cake as it offers staff the opportunity to enjoy a great holiday.”

“Achieving this level of staff benefits has taken considerable time and money but we regard it as a worthwhile investment in the future success of Hughes.

“We have achieved tangible benefits, not only with excellent internal feedback – but staff turnover is down and considerably below the average for our industry.

“But we do not want to stop here and will continue to listen to ideas from our staff and their feedback on the measures we have introduced.”